Frequently Asked
Questions
Everything you need to know about ordering auto parts from BMS Automotive.
General Information
What types of auto parts are available on your site?
We supply a comprehensive selection of internal engine parts suitable for a variety of vehicles.
Do you stock OEM parts or aftermarket alternatives?
We carry both genuine OEM and premium aftermarket parts. The type of part is clearly noted in each product's details.
Are the auto parts you sell new?
Yes, all items listed on our website are brand new.
Can I place an order by phone?
Absolutely! Orders can be placed over the phone — just give us a call using the number provided on our site.
Placing Orders & Payments
How do I place an order?
You can order directly through our website or by speaking with our team over the phone.
Can I change or cancel my order after submitting it?
Changes or cancellations are allowed as long as the order hasn't been shipped. Once dispatched, modifications are no longer possible.
Shipping & Delivery Details
What should I do if my order is delayed or missing?
If you experience any delivery issues, please get in touch with us using the contact number listed on our website, and we'll help resolve it promptly.
How long will it take to receive my order?
- UK Deliveries: Usually arrive the next working day
- International Orders: Typically delivered within 4 to 5 business days
What shipping services do you offer?
We ship using reliable carriers such as DHL and Royal Mail to ensure fast and secure delivery.
Can I track my shipment?
Yes, once your order is shipped, you'll receive a tracking number to follow its progress online.
Do you provide international shipping?
Yes, we deliver to customers across the globe.
Fitment & Vehicle Compatibility
How do I know if a part will fit my car?
Compatibility details are included in each product listing. You can also share your registration number or VIN with us to confirm fitment before purchase.
Do you offer compatibility checks based on VIN?
Yes, we do. Our team can verify compatibility using your vehicle's VIN or registration number to ensure you receive the correct part.
Premium engine components
for every car model
